Shipping policy

Effective Date: October 29, 2026

Gear from The Realm, shipped across Canada and the United States, delivered locally in Calgary, or picked up at the gym. This Shipping Policy applies to all orders placed through therealmfitness.com.

Order Processing

  • Orders are processed within 1–3 business days, excluding weekends and holidays.
  • During peak periods, promotions or new drops, processing may take a little longer.

Once your order has been processed, you’ll receive a shipping confirmation email with tracking details.

Local Pickup

In Calgary? Choose Local Pickup at checkout and grab your order at The Realm, 1390 17 Ave SE, Calgary, AB T2G 5J3. We’ll email you when it’s ready. We’re open 5AM – Midnight, 7 days a week.

Local Delivery

Within 40 km of The Realm? Choose Local Delivery at checkout ($12.50) and we’ll bring your order straight to your door within 2–3 business days. We’ll reach out to confirm a drop-off time once your order is packed. Local Delivery availability is confirmed at checkout based on your address.

Shipping Destinations

We currently ship to:

  • Canada, including Quebec
  • The United States

Shipping to remote or rural areas may be subject to:

  • Longer delivery times
  • Additional shipping fees (if applicable)

Any applicable shipping costs are calculated and shown at checkout.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Order size and weight
  • Delivery location

Any promotions, flat-rate shipping or free-shipping thresholds will be clearly shown on the website at the time of purchase.

Estimated Delivery Times

Delivery times vary by location and carrier. Typical timelines are:

  • Urban & major centres: 2–7 business days
  • Remote or rural areas: 5–14 business days
  • United States: 5–10 business days, plus any time spent clearing customs

Delivery timelines are estimates and may be affected by carrier delays, weather or other factors outside our control.

US Orders: Duties & Import Taxes

Orders shipping to the United States may be subject to duties and import taxes. These are calculated and collected at checkout and shown as a separate line before you pay, so there’s nothing extra to pay when your order arrives.

  • Duty amounts depend on each item’s type and where it was made, and are set by US customs
  • If your order is cancelled before it ships, duties and import taxes are refunded in full
  • Once an order has shipped and cleared customs, duties and import taxes are non-refundable
  • If a package is refused at delivery, return shipping, duties and any carrier fees will be deducted from any refund

Tracking

Once your order ships, you’ll receive a tracking number by email. Tracking updates come directly from the shipping carrier.

If your tracking shows “delivered” but you haven’t received your package, please:

  • Check with neighbours or your building concierge
  • Contact the carrier directly for more details

The Realm Fitness is not responsible for packages marked as delivered by the carrier.

Incorrect Address Information

Please make sure your shipping address is entered correctly at checkout. The Realm Fitness is not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Orders delivered to an incorrectly provided address

If an order is returned to us because of an address issue, the customer is responsible for any additional shipping costs to re-ship the order.

Lost or Delayed Shipments

If your order appears lost or significantly delayed, contact us at info@therealmfitness.com. We’ll help start a carrier investigation where applicable.

The Realm Fitness is not responsible for delays once the order is in the carrier’s possession.

Shipping & Returns

  • Original shipping fees are non-refundable.
  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.
  • Shipping costs associated with exchanges are the responsibility of the customer.

For full details, see our Refund Policy.

Defective or Incorrect Orders

If you receive an item that is defective, damaged or incorrect, contact us within 7 days of delivery. In these cases:

  • We cover all applicable shipping costs
  • A replacement, exchange, store credit or refund will be arranged as appropriate

Questions?

Questions about shipping, delivery or your order status? Reach out anytime at info@therealmfitness.com, or ask at the front desk.